You will need your 10-digit library card number (200********) and your Personal Identification Number (PIN) to log in to your account.
If you receive a message that there is a problem with your account and to speak with library staff, contact your local branch (540-422-8500) and a staff member will review your record and assist you accordingly.
All library materials, except reference, current editions of magazines and other non-circulating materials, can be checked out for 21 days. You can return your items at any library location.
Check Out Limits:
If you'd like to borrow items owned by another library system, make your request through our interlibrary loan service.
Overdue fines are 15 cents per day, per item. There is a maximum fine of $5.00 on any item. The overdue fine for materials acquired through interlibrary loan is 25 cents per day, per item.
You may continue to check out items if you have less than $10.00 in fines/fees.
Fees for lost or damaged materials include the replacement cost plus the cost of processing, which varies by item type. See our Fines & Fees chart for details.
You may pay for your library fines and fees by cash, check or online via credit card.
How do I pay library fines and fees online?
What kinds of library fines and fees can I pay online?
All library fines and fees listed in your online library account can be paid online. Some fees (ILL, room rental) are not listed in your online account. Please contact library circulation staff for details.
What forms of payment do you accept?
The library accepts MasterCard, Visa and Discover credit cards, and debit cards displaying the MasterCard or Visa symbol. The library does NOT support payments made by American Express or personal PayPal accounts.
Is there a service fee applied for paying fines online?
No. Fauquier County Public Library does not add an additional service charge for paying fees online.
Is there a minimum fine/fee amount that can be paid online?
Yes, as with payment by check, there is a minimum of $5.00 for fines/fees paid for by credit card.
Do I have to pay all my fines/fees at once?
No, you may pay any amount of fines/fees that you owe, as long as the total is at least $5.00. When you log in to your record and opt to Pay Online, all of your fines will be checked/preselected. If you do not wish to pay all of your fines, you can uncheck those fines/fees which you do not wish to pay and your total will be recalculated.
May I pay a partial amount of a selected fine?
No, each selected fine must be paid in full.
What if I receive a message that the transaction was declined?
Your fines/fees will remain on your record.You will need to follow up with your credit card issuer to determine why your credit card transaction was denied.
Will I get a receipt when I pay my fines online?
Yes, a receipt will be sent to the email address you included with your billing/credit card information.
When will my library account be credited for payments made online?
Your library account will be credited immediately after your online payment is approved by your credit card company. When you close the receipt window, the screen with your library account information may still show your fines as unpaid. Simply refresh your browser screen -- the correct and updated information should be displayed.
How is my personal and credit card info entered on the online payment form stored and used by the Library?
May I ask for refunds if I find my lost items after I have paid the fines online?
Refunds may be issued up to 3 months from the date the item was paid for, whether paid for by cash, check or credit card. Processing fees, which are included in the replacement cost, are nonrefundable. You should examine your fines and fees carefully and be sure you agree with the charges before making a payment online. If you are not sure you agree with the charges, or if you have questions, please consult a staff member BEFORE you pay. For assistance, contact the library at (540)422-8500 ext. 6861 or firstname.lastname@example.org.
Whom should I contact if I have more questions about paying my Library fines and fees online?
If you have questions, you can contact the library at (540)422-8500 ext. 6861 or e-mail us at email@example.com.
When you place a hold on an item, your name is placed on a waiting list of individuals who wish to check out the item. If you place a hold on an item and the person who currently has it checked out wishes to renew it, s/he will not be allowed to do so because the hold will prevent the renewal. You will be notified by e-mail or phone when your hold is available and the date by which it must be picked up. You are limited to fifty (50) holds at any one time.
*If you want to select more issues, click on the Return to Record link/button and continue with step 4
How to place multiple holds at once:
If you haven't already logged in to your account from the home page, you will need to enter in your library card and PIN. You will need to choose a pickup location for any items you request. Otherwise, once you are logged in to your account, you can place a hold on any item as you are browsing/searching the catalog.
You can cancel holds on items no longer desired, as long as they are not in transit or ready for pickup.
If you place a hold on an item that is currently checked out or has holds pending, and you're going on vacation and don't want to lose your place in line, you can "freeze" your hold and then "thaw" it when you return.
When you come back from vacation, again log in to your account, deselect your items and click on the Cancel/Update Marked button. Staff cannot freeze/"thaw" your holds.
Frozen holds expire after 255 days.
*Holds for items that have status "available," "in transit" or "ready for pickup" cannot be frozen.
The My Lists feature allows you to keep track of titles you'd like to check out at a later time or to create your own book lists, i.e., "Books to Read on Vacation."
To view your lists, log in to your account and click on the My Lists button on the left-side menu.
If you have a valid e-mail address, the library will send you notices related to your library account, including hold pickup, hold expiration/cancellation, courtesy (3 day advance notice of items due), and overdue notices. To ensure that library notices arrive in your e-mail, please configure your spam filter to receive messages from the following e-mail addresses: firstname.lastname@example.org, email@example.com and firstname.lastname@example.org.
How to update your notice preferences:
Courtesy notices are sent out (automatically) daily at 8 AM EST. “Preferred Search” notices are sent out (automatically) on Sundays at 12 PM EST. All other notices (hold pickup, overdues, etc.) are generated by staff when the library is open and times will vary.
If you'd also like to receive library notices on your mobile phone*, simply update your notice preferences:
Here are the e-mail addresses for the most popular cellular phone carriers, where phonenumber = your 10-digit mobile phone number:
SMS/Text notices are limited to approximately 140 characters. So for a hold pickup notification, for example, you may only get the part of the message that you have a hold to pickup. Because library notices include more information than will fit in a standard text message, patrons will want to check their emailed notices for complete/additional information.
*Charges may be incurred from your cellular provider for text messaging. Patrons are encouraged to check the terms of their contract for details on charges related to receiving text messages.
Your library Personal Identification Number (PIN) is an additional method, along with your name and library card, of verifying your identity and ensuring the security of your online library account. When you get a library card, your PIN is automatically set by library staff (usually the last 4 digits of your home telephone number).
If there was no PIN in your record (if your card was issued before July 1, 2007 or you registered online), the system will accept the number you initially key in as your PIN, up to any 8 numbers/letters without dashes or spaces, and you will be asked to enter it again as verification. PINs are not case-sensitive.
You can change your PIN by clicking Modify PIN after you've logged into your account.
If you forget your PIN, click on the Forgot Your PIN? button and an e-mail will be immediately sent to the e-mail address you provided when you created your account. The e-mail will include a link that you can click on to reset your PIN. The link is valid for 3 hours and is active from the time you submit the request.
If you have a favorite author or subject for which you often search when using the catalog, you can save the search with the click of a button. This will prevent you from having to key in the search each time and let you place reserves on new materials quicker.
If you want to keep track of the items you've checked out from the library, you can opt in to the Reading History service. The Reading History service is only available through your online account - library staff do not have access to your reading history.
Once you opt in to the service, all items you check out will be recorded in your account, displayed in the order of checkout. If you would like to see the latest items in your Reading History, you will want to select your last/close-to-last result page. You can sort your Reading History by Author and Title by clicking on the column headings. You can delete specific entries or all entries or Opt Out of the service.
Library cardholders may renew their own materials online or by contacting their local library at (540) 422-8500.
Note: Due dates for renewed items are three weeks from the date you renew, not from the original due date.
Why some items may NOT be renewed...
Author - Search last name, first name (shakespeare, william); results of your author search will be displayed in alphabetical order by title.
Call Numbers & Prefixes - Below are some of the call number prefixes used by the library. Juvenile items will be preceded by a 'J' and Young Adult items will be preceded, in most cases, by 'Y.' If you want to limit your keyword search to a category such as mysteries, add the appropriate call number prefix. For example, for equestrian mysteries, try "MYS horses."
- AUD, AF, AMY, AB (Books on Tape)
- B (Biography)
- CD (Music on CD)
- CF, CN, CB, CMY (Books on CD)
- DVD, VID, VF (DVD/Video)
- FIC (Fiction)
- LP* (Large Print)
- MYS (Mystery)
- NR (New Reader)
- PER (Periodicals)
- REF (Reference)
- SC (Story Collection)
- SF (Science Fiction/Fantasy)
- VA, VB, VF (Virginiana Collection)
Juvenile & Young Adult
- BOARD BOOK (Board Books)
- E (Picture Books)
- ER (Easy Readers)
- JA, JAB, JAF (Juvenile Books on Tape)
- JB (Juvenile Biography)
- JCD (Juvenile Music CD)
- JCF, JCN, JCB (Juvenile Books on CD)
- JDVD (Juvenile DVD)
- JF (Juvenile Fiction)
- YA (Young Adult Non-Fiction)
- YB (Young Adult Biography)
- YCF, YCN, YCB (Young Adult Books on CD)
- YF (Young Adult Fiction)
- YSC (Young Adult Story Collection)
Material Type Limits With No Search Term - If you just want to search by a specific material type (DVD Video) but don't have a keyword, title or author to limit your search by (i.e, you just want to see all the DVDs that the library owns), you can put an asterisk (*) in the Enter Search Terms field(s), along with your limit to material type.
Wildcards - Words may be right-hand truncated using an asterisk ('*') in place of other characters (i.e., 'comput*' instead of just 'computers'). The '*' wildcard may also be embedded in a search string. You may use '?' to replace a single character anywhere within a word. TIP: If you just want to search by a specific material type (DVD Video), you can put an asterisk (*) when limits are specified (keyword, title, etc.) and then limit to the material type you want.
Boolean Operators - Use "and" or "or" to specify multiple words in any field, any order. Use "and not" to exclude words. Examples include: 'stocks and bonds' or '(alaska or canada) and (adventure and not vacation)'.